Reman FAQs

Yes, we remanufacture both Thermo King and Carrier reefer controllers and Daikin too! But some controller models are no longer supported. You can research our current reman catalog in the RTE remanufacturing page, or you can contact us directly with a specific question or a quote. We’d love to hear from you.

Maintenance is critical for the long-term success of any equipment, especially those used in refrigerated transport. And we understand that sometimes it’s just better to do the repairs yourself. For this reason, we pack our stockrooms with keypads, sensors, relays, and other parts and accessories designed for use in Thermo King and Carrier reefer controllers. Please review our current Replacement Parts Catalog.

We aim for a fast 5-day turnaround on most remanufacturing jobs. Need it sooner? Expedited service is available for an additional fee. If delays pop up, we’ll keep you in the loop—no surprises, just straight answers.

For customers using our RTE New York, USA: We accept Visa, Mastercard, Discover, and Amex for credit card payments. Plus, we use PayPal too. Our shipping department will advise when the part is repaired and ready to ship. Then we’ll contact you to confirm the payment method before shipping. For dealers that meet RTE criteria, they can apply for Open Account status. Contact our office for more details at +1 607.836.8954

For customers using RTE-Panama: Bank transfers, Checks and Yappy.  

Please contact us with any questions.

We have two locations to serve your needs for remanufacturing, repair, and parts. For customers in the United States, Canada, Mexico, and international locations use RTE 1 W Center Street, McGraw, New York 13101 USA +1 607-836-8954

RTE Panama serves the needs of refrigerated transporters in Latin America. Their address is RTE-Panama C. Gustavo Lara 151-B, Panamá, Panama Telephone +507.317.0807, WhatsApp +507.6343.7171

Remanufactured cores do become available from time to time. But the supply is often limited. And if we don’t have what you need in inventory, the good news is that we may be able to repair the board or controller that you have for less money than replacing with a new part. So please send us an email with what you need. We’ll help you either way.

Whoa! This is really in our wheelhouse. And the short answer is Yes, they are, and even better. But we encourage you to understand why this is so. Please read: Repaired vs. Used vs. Remanufactured Reefer Electronics

Most reman services are between $150 and $300. To get you a quote for your specific request, please provide us with the exact part number, if possible. Model numbers like the Thermo King SR2 Interface Board or a Carrier MicroLink 3 Controller are helpful. But each one has several different part numbers. Some part numbers may not be serviceable, so understanding which part number you have is relevant. If you have questions, please ask and we’ll help you out.

• Thermo King part numbers are generally 6 digits long
  • 41-xxxxx
  • 42-xxxxx
  • 44-xxxxx
  • 45-xxxxx

• Carrier part numbers are 7 or 9 digits long, depending on the model.
  •  12-xxxxx
  •  12-xxxxx-xx
  •  91-xxxxx-xx
  • ML2 Controllers are slightly different

Got pictures? Pictures convey a thousand words. Right? If you have a question about a burnt board, a display issue, or anything else, please send us a picture. We’ll clarify what we can do to help.

That’s easy. We have the forms you need on the FORMS page of our website.

• SERVICE REQUEST FORM – Provides details of the repair request
• CUSTOMER ACCOUNT CREATION FORM – Provides us with the details and contact information of your company (new accounts only)

FILL OUT the forms in your browser, PRINT or SAVE to PDF, and send them to us in the same box as your repair item.

More than one item for repair? Combine items in a box for efficiency, but please include a completed SERVICE REQUEST FORM for each item. Regardless of the number of parts sent to us, only one CUSTOMER ACCOUNT CREATION FORM is required.

For customers in the US, Canada, or Mexico, please use: Refrigerated Transport Electronics, 1 W Center Street, McGraw, New York 13101 USA | Phone: +1-607-836-8954

For customers in LATAM, please use RTE Panama, Clayton 133B, Apdo. 0843-00702, Panama City, Panama | +507-317-0807

For our many other international repair customers, or if you are unsure of the correct address, please contact us for the best address for your needs.