Getting started is easy! Request a free quote, create your account to finalize your order, and follow our simple shipping guidelines to send your equipment to us. With transparent pricing and secure payment options, we make the process smooth and hassle-free.
Step 1: Request a Quote
Fill out our quote request form with details about your project. We’ll review your information and get back to you with a personalized quote.
Step 2: Create Your Account*
Once you’re ready to move forward with our services, sign up by creating an account. This secure registration finalizes your order and lets us serve you even better.
*This step is only for first-time customers. After that, you can skip straight to Step 3, and we’ll dive right into your next order.
Step 3: Shipping
Packaging Instructions
- Carefully place your equipment in a properly padded box to protect it from shipping damage.
- If shipping multiple items in one box, ensure each item is individually protected.
- Include a note with your name and contact details. Identify each packaged unit and the problems that need correction. For convenience, you can use our Service Request Form.
Shipping Locations:
For US, Canada, or Mexico:
RTE
1 W Center Street
McGraw, New York 13101 USA
Phone: +1-607-836-8954
For LATAM:
RTE Panama
Clayton, Cd. del Saber 151B
Panamá, Panama
Phone: +507-317-0807
For Other International Customers:
If unsure which address to use, please contact us for the best shipping information.
Payment Details:
- Pricing: The quoted price is based on RTE receiving a usable, rebuildable core. Missing or broken parts are not included unless specified in your original quote.
- Payment Process: After your device is remanufactured, we will contact you for payment before arranging return shipping. We accept Visa, Mastercard, and AMEX. Payment terms may be available with prior approval.
Questions? Contact us